FAQ

What are the opening times of the Parking?
The parking is open 24 hours a day for 365 days.
What’s the maximum height of vehicles that can enter the parking?
The maximum height of vehicles that can enter the parking is 2,20 meters.
Is there any info point?
Yes, there is. It is open from Monday to Saturday, , from 9.00 a.m. to 1:30 p.m. and from 3 p.m. to 7:30 p.m..
Is there any video surveillance in the parking?
Yes, there is. It is 24 hours a day, 7 days a week.
Can GPL cars enter the Parking?
Yes, it is possible to park GLP cars in the parking.
Can cars with natural gas enter the parking?
Yes, they can.
Where can I pay the parking?
The payment of parking is made at the two cash dispensers , before picking up the vehicle , using the ticket taken at the exit bar of the Parking.  The payment cannot be made at the bar exit..
Can I pay at the automatic cash dispensers by banknotes?
Yes, cash dispensers accept all types of banknotes including also € 50.00. The cash dispensers give change..
What does it happen if I lose the ticket?
If a customer loses the ticket, he has to go at the info point during opening times. If the office is closed, it will be necessary to go to a cash dispenser and follow the indications on the form “I“Instruction in case of ticket loss” that is on the dispenser under the display”.
What can I do if the cash dispenser holds my money?
If the cash dispenser holds your money you can go to the Info Point and request for assistance. If the office is closed push the button featured by the blue telephone receiver on the cash dispenser by which it will be possible to connect directly to an operator of the operation headquarters who will be able to give you all information you need.
Can I use a complimentary ticket with the cheap card?
No, you can’t. The complimentary ticket can be used only if matched with a ticket of ordinary parking (the one you take at the bar when you enter the parking).
How can I renew my subscription?
All subscriptions, except for the part-time,are renewable independently by the customer using the cash dispenser . To do the renewal you can go to the cash dispenser situated in front of the Info Point, next to the lift, and follow the indications of the adhesive label “Subscription renewal” i on the dispenser under the display.
What does it happen if I don’t renew the subscription before the expiry date?
It is possible to go at the cash dispenser within the three following days after the expiry date. After the third day you can go at the offices in charge during opening times.
What is the cheap card?
The cheap card is a rechargeable card that allows to enjoy an immediate 20% discount on the rate per hour in force.
How can I recharge the cheap card?
To recharge the cheap card the customer can go at the cash dispenser situated in front at the office in charge in the Parking, next to the lift, and follow the instructions of the adhesive label “Subscription renewal” on the dispenser under the display.
Is it possible to get an invoice for the purchase of subscriptions or of a cheap card?
Yes, you can write down in the form “Request for subscription” the information about the company and the VAT number.
Are there rates for long parking?
Yes, there are special subscriptions valid for 7 days and for 14 days   Read here the conditions.
I will catch the ferry in Leghorn and I would like to leave the car for one week. If I get to the parking when the info point is closed, how can I do to purchase the 7-day subscription?
You can directly purchase the subscription at the cash dispenser, following the procedure here described:

  1. take the ticket at the entrance bar by pushing the dedicated button
  2. park the car in one of the places available from the second floor on
  3. go to the cash dispenser (ground floor next to the lift) and insert the ticket taken at the entrance, on the display you see the article “7-day subscription”
  4. click on the button connected to the article and you will see the amount to insert “50 euros” on the display
  5. insert the requested amount and wait for the subscription printing
  6. keep the subscription because it will be necessary to leave the parking.

You can book by phone or by email. If you are interested Book now.